SOFTWARE SUPPORT SPECIALIST (M/W/D)

Place of work:

Career Level:

Contract type:

Neu-Isenburg

Professional

Full time/part time, unlimited

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About us

efcom gmbh is one of Europe’s leading providers of software solutions in the field of factoring. Since our foundation in 2000, we have successfully developed and distributed products that are used by banks and other financial institutions. We know the industry and actively shape it. We rely on the special passion and know-how of our employees: They ensure the right mix of performance, efficiency and flexibility. In other words, exactly what our clients appreciate about us.

What awaits you with us

  • Good support is enormously important for us. Because we want to support our clients in every way possible. All the better if helping, accompanying and advancing is a matter of the heart for you, in which you can call on your full potential.
  • Competent help: As part of our support team, you will provide competent assistance to our customers at the contractually agreed times. Have you received error messages? You record them, create the documentation, ensure the correct classification and reproduction.
  • Clever solutions: You do everything you can to turn customers’ “How do you do that?” into “Ah, now I know! You don’t let yourself get rattled by complex enquiries and always find the right answer.
  • Monitor continuously: When troubleshooting, you keep an eye on the entire process – until it is successfully completed. This helps us to make support even better and more efficient.
  • Skilfully allocate: Is this a support question or is it (already) consulting? Over time, it will be easy for you to find the right demarcation here and to communicate this externally as well as to initiate the corresponding processes internally.

This is what you should bring with you

  • Successfully completed training or a degree with a specialisation in IT/application development, business administration, banking
  • Understanding of business contexts and knowledge of financial accounting desirable
  • Knowledge of databases, networks, complex software-based systems as well as Windows and EDP skills are an advantage
  • confident use of a user help desk system
  • Strong communication skills and enjoyment of telephoning
  • High service orientation, quick perception
  • Structured way of working and own initiative
  • Ability to work under pressure and in a team
  • Good knowledge of German and English, both written and spoken

What you can expect

All new entrants go through and onboarding process—be it on site or remote. In addition, we provide you with the required medical face masks and regular testing options. If you do not want or are unable to work remotely, we will find a solution and set up a secure personal workstation for you in our offices.

Furthermore, we offer the following benefits: flexible working hours, childcare subsidy, an appealing subsidisation for your company pension provision, sponsored further training, the option of a subsidised JobRad with a bicycle of your choice, a weekly fresh fruit basket, a coffee and water flat rate, good connections to public transport, a quiet social area as a dining and creative space, and events with your work peers.

Would you like to become part of the team?

Perfect. Then simply fill out the following form and upload your complete application documents in a PDF document.

A complete application should include a cover letter including your salary expectations and current availability, your CV, if possible all certificates from various schools (general education schools, vocational schools, technical colleges/universities), any references you may have, as well as your proof of further training and certificates.

We look forward to hearing from you!

Bewerbung EN